Terms of service

Terms of Service

These Terms of Service apply to purchases made from Norelle and use of the Norelle online store.

Norelle is operated by Arclen Ventures, ABN 48 703 457 808.

By using our website or placing an order, you agree to these terms.

PRODUCT INFORMATION

We aim to provide accurate product descriptions, specifications, dimensions, colours and images.

Colours and finishes may appear differently depending on your screen, lighting conditions and natural variations in materials.

Some products made from timber, stone, rattan, cane or other natural materials may have variations in colour, grain, texture and appearance. These variations are generally part of the character of the material rather than defects.

PRICING

All prices displayed on the Australian Norelle store are in Australian dollars unless otherwise stated.

We may change prices at any time before an order is placed.

If a genuine pricing or product information error occurs, we may contact you before fulfilling the affected order.

ORDERS

Submitting an order does not guarantee that the product is available.

We may need to confirm stock availability with our supplier before fulfilment.

If an ordered product becomes unavailable, we will contact you and offer an appropriate solution, which may include a refund.

We may refuse or cancel an order where reasonably necessary, including where there has been a genuine pricing error, suspected fraud or an inability to supply the product.

PAYMENT

Payment is required at checkout using the payment methods offered by our store.

Payments are processed using Shopify and supported payment providers.

DELIVERY

Delivery costs are calculated at checkout based on the order and delivery location.

Delivery estimates are estimates only and may be affected by carrier delays, weather, regional delivery conditions, supplier processing times and other circumstances outside our reasonable control.

Please refer to our Shipping Policy for further information.

PRODUCT AVAILABILITY

Some products may be dispatched directly from our supplier to the delivery address supplied with your order.

Our website may not always reflect supplier inventory in real time.

RETURNS, REFUNDS AND CONSUMER RIGHTS

Our Return and Refund Policy forms part of these terms.

Nothing in these terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law.

INTELLECTUAL PROPERTY

Unless otherwise stated, the Norelle website, branding, written content and original website materials are owned by or licensed to Arclen Ventures.

You may not reproduce or commercially use our content without permission except where permitted by law.

WEBSITE USE

You must not misuse our website, attempt to interfere with its operation, introduce malicious software, access systems without authorisation or use the website for unlawful purposes.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, Norelle and Arclen Ventures are not responsible for indirect or consequential loss arising from use of the website or products.

Nothing in this section limits any liability or consumer guarantee that cannot legally be excluded under Australian law.

CHANGES

We may update these Terms of Service from time to time. The version published on our website at the relevant time will apply.

GOVERNING LAW

These terms are governed by the laws applicable in Queensland, Australia, subject to any rights you may have under applicable Australian consumer law.

CONTACT

Questions about these terms can be sent to:

ops@arclenventures.com.au

Norelle
Operated by Arclen Ventures
ABN 48 703 457 808