Shipping policy

Shipping Policy

Norelle delivers within Australia.

SHIPPING COSTS

Shipping is calculated at checkout based on your order and delivery location.

The amount displayed at checkout is the shipping charge payable for your order unless we contact you before fulfilment to resolve an exceptional delivery issue.

ORDER PROCESSING

After your order is confirmed, we arrange fulfilment with the relevant supplier.

Processing times may vary depending on stock availability, the product ordered and when the order is placed.

Orders placed on weekends or public holidays may not begin processing until the next business day.

DELIVERY TIMES

Delivery times vary depending on:

• your location
• product availability
• supplier processing time
• the freight carrier used
• whether the product is oversized or requires multiple cartons

Any delivery timeframe provided is an estimate rather than a guaranteed delivery date.

TRACKING

Where tracking is available, tracking information will be provided after the order has been dispatched.

MULTIPLE CARTONS OR DELIVERIES

Some larger lighting products may be supplied in multiple cartons.

Parts of an order may also arrive separately where products are dispatched from different locations.

DELIVERY ADDRESS

Please check your delivery address carefully before placing your order.

If you notice an error after ordering, contact us as soon as possible. We cannot guarantee that an address can be changed after fulfilment has commenced.

DELIVERY ACCESS

Customers are responsible for ensuring the delivery address is accessible to the carrier.

Additional carrier charges caused by an incorrect address, failed delivery or other customer-requested redelivery may be payable by the customer where permitted by law.

DAMAGED DELIVERIES

If your order arrives damaged, photograph the packaging and product and contact us as soon as possible.

Do not dispose of the packaging until we have advised you that it is no longer required.

Please refer to our Return and Refund Policy for faulty, damaged or incorrectly supplied products.

DELIVERY DELAYS

Carriers may experience delays due to weather, peak periods, regional conditions or other circumstances outside our reasonable control.

We will assist where reasonably possible if there is a significant delivery problem.

CONTACT

For delivery questions, contact:

ops@arclenventures.com.au

Norelle
Operated by Arclen Ventures
ABN 48 703 457 808