Returns

We want you to be comfortable purchasing from Norelle.

If there is a problem with your order, including a faulty, damaged or incorrectly supplied product, contact us as soon as possible at ops@arclenventures.com.au with your order number and details of the issue.

Please include photographs where relevant, particularly for items that arrive damaged.

Your rights under the Australian Consumer Law apply to purchases from Norelle. Nothing in our returns process excludes or limits any rights you may have under the Australian Consumer Law.

For change-of-mind returns, please contact us before returning anything. Eligibility may depend on the product, its condition and whether it has been installed or used.

Do not return products directly to a supplier unless Norelle has instructed you to do so.

Once we review your request, we’ll advise you of the next steps.

I’d also create the Shopify Refund Policy, Privacy Policy, Terms of Service and Shipping Policy separately under Settings → Policies later rather than trying to make these pages do double duty.